We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

1. Return Eligibility

To be eligible for a return:

  • Item must be unused and in original condition
  • Original tags and packaging must be intact
  • Return request must be made within the specified return period

2. Return Period

Returns are accepted within 14 days of delivery (or your preferred timeframe).

3. Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items (if applicable)
  • Used or damaged products
  • Personalized or special-order items

4. Refunds

Once your return is received and inspected, we will process your refund.

  • Refunds are issued to the original payment method
  • Processing time may vary depending on your payment provider

5. How to Initiate a Return

To start a return, contact us at:
📧 support@essentialsclothing.com.co